Privacy Policy

Effective date: 24 September 2025

This Privacy Policy describes how DYSTRIC LIMITED (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from dystric.com (the “Site”).

Who we are (Data Controller)

DYSTRIC LIMITED (Company No. 16618212)
Registered office: 291773 Office Suite 29a, 3/F., 23 Wharf Street, London, United Kingdom, SE8 3GG
Contact: contact@dystric.com
 | ‪+44 7888452251‬

Information we collect

Device data: IP address, browser type, cookies, pages viewed, time zone.

Order data: name, billing/shipping address, email, phone, payment method (tokenised by our processor), items purchased.

Support data: details you provide in emails, forms or calls.

Why we use your data (lawful bases)

Contract: to process your orders, payments, delivery, and returns.

Legitimate interests: to prevent fraud, improve the Site, and understand usage.

Legal obligation: tax/accounting records.

Consent: email marketing where you opt in. You can withdraw at any time.

Sharing your data

We share data with service providers to operate our store, for example:

Shopify (store platform & hosting)

Payment processors (to securely process payments)

Couriers/fulfilment (to deliver orders)

Analytics & anti-fraud tools

We only provide what’s necessary and require providers to protect your data.

International transfers

Some providers may be outside the UK/EEA. Where applicable, we rely on adequacy decisions or standard contractual clauses.

Data retention

We keep order records for at least 6 years for tax and accounting. Marketing data is kept until you unsubscribe or request deletion.

Your rights (UK/EU)

You have the right to access, correct, delete, restrict or object to processing, data portability, and to withdraw consent. To exercise rights, contact contact@dystric.com
.